I have pretty awesome fingers. They’re long, a bit calloused and I use them on a regular basis to do all sorts of things like cook, sew, pat the cat and type. One thing my fingers cannot do however, is house an entire scope of works (can’t play piano either but that’s a story for another time). As a builder who visits the homes of many, many people wishing to start a building project or renovation, JD meets an awful lot of people who, rather than writing down what they would like to achieve, choose to point at things with their fingers. This is not a great way to start, or manage, a building job.